Lenovo ThinkServer TD350 Manual do Utilizador descarregar pdf (Página 188)

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Helpandservice

Thistopiccontainsinformationaboutobtaininghelpandservice.

Beforeyoucall

Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:

•Checkallcablestoensurethattheyareconnected.

•Checkthepowerbuttonstoensurethatthesystemandoptionaldevicesareturnedon.

•UsethetroubleshootinginformationinyoursystemdocumentationonthedocumentationDVDthat

comeswithyourproduct.

•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipsontheLenovoSupportWeb

siteat:

http://www.lenovo.com/support

Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformationavailable:

•Machinetypeandmodel

•SerialnumbersofyourLenovohardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwareconﬁgurationinformation

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport

Center.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga

hardwareproblemanddecidingwhatactionisnecessarytoﬁxtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare

availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas

beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour

hardwareavailable.

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Lenovo ThinkServer TD350 Manual do Utilizador Página 188