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Symptom
Action
Theopticaldriveisnotrecognized.1.Ensurethat:
•Thesignalcableandconnectorarenotdamaged
andtheconnectorpinsarenotbent.
•Theopticaldriveissecurelyconnectedtothe
correctSATAconnectoronthesystemboardand
theSATAconnectorisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage51
.
•Allcablesandjumpers(ifany)areinstalled
correctly.
•Thecorrectdevicedriverisinstalledfortheoptical
drive.
2.Runanyopticaldrivediagnosticprogramsifyou
have.
3.Reinstalltheopticaldriveandreconnectcables.
4.Replacethesignalcablefortheopticaldrive.
5.Replacetheopticaldrive.
6.(Trainedservicetechnicianonly)Replacethesystem
board.
Adiscisnotworkingcorrectly.1.Ensurethatthediscisintheopticaldrivewiththe
shinysidefacingdown.
2.Ensurethatthediscsurfaceiscleanandnot
scratched.
3.Checkthediscorpackageforregionalcoding.You
mightneedtopurchaseadiscwithcodingforthe
regionwhereyouareusingtheproduct.
4.Restartthediscplayerprogram.
5.Restarttheserver.
6.Runanyopticaldrivediagnosticprogramsifyou
have.
7.Reinstalltheopticaldriveandreconnectcables.
8.Replacethesignalcablefortheopticaldrive.
9.Replacetheopticaldrive.
Internalstoragedriveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage167
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage173.
Notes:
1.Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter
6“Replacinghardware”onpage63.
2.Iftheservermodelcomeswithhot-swapstoragedrives,thestatusLEDsoneachhot-swapstorage
drivehelpyoueasilyidentifyaproblem.See“Hot-swap-driveLEDs”onpage30.
Chapter7.Troubleshootinganddiagnostics169
- ThinkServerTD350 1
- •AppendixA“Notices”onpage177 2
- •“Safetyinformation”onpageiii 2
- Contents 3
- Safetyinformation 5
- ©CopyrightLenovo2014 11
- Productsthatarenotassessed 12
- Safetyinspectionguide 12
- Groundingrequirements 13
- Chapter1.Generalinformation 15
- Serverdocumentation 16
- Chapter1.Generalinformation3 17
- Chapter2.Serversetuproadmap 19
- Chapter3.Productoverview 21
- Features 22
- Chapter3.Productoverview9 23
- Chapter3.Productoverview11 25
- Specifications 26
- Software 27
- BIOSandTSMupdateutilities 28
- Management 28
- LenovoThinkServerDiagnostics 29
- LenovoThinkServerPowerPlanner 29
- Locations 30
- Frontviewoftheserver 31
- 6Frontpanel 33
- 7Storage-drivebays 33
- 8Metalprotectiveshields 33
- Chapter3.Productoverview19 33
- Frontpanel 34
- 2SystemIDbuttonwithIDLED 35
- 3Storage-driveactivityLED 35
- 4NetworkstatusLED 35
- 5SystemhealthLED 35
- Chapter3.Productoverview21 35
- Rearviewoftheserver 36
- Servercoverlock 38
- Servercomponents 39
- .Productoverview27 41
- CRUidentification 42
- .Productoverview29 43
- Hot-swap-driveLEDs 44
- System-fanstatusLEDs 44
- PowersupplystatusLEDs 45
- 1InputstatusLED 46
- 2OutputstatusLED 46
- 3FaultLED 46
- 1PCI-E0connector 47
- 2PCI-E1connector 47
- 3RAIDupgradekeyconnector 47
- Chapter3.Productoverview33 47
- 2PCI-E0connector 48
- 3PCI-E1connector 48
- 1SATAconnector 49
- 3PCI-E0connector 49
- 4PCI-E1connector 49
- Chapter3.Productoverview35 49
- Hot-swap-drivebackplane 51
- 0–14Slot0–slot14 52
- 158-pinpowerconnector 52
- 16AnyRAID-adapterslots 52
- Connectingcables 53
- Systemboardcomponents 55
- Systemboardjumpers 58
- Figure26.Systemboardjumpers 59
- Table1.Systemboardjumpers 59
- BIOSrecoveryjumper 59
- 2BIOSdefaultsettingsjumper 60
- 3BIOSrecoveryjumper 61
- Chapter3.Productoverview47 61
- Turningontheserver 63
- Turningofftheserver 63
- Chapter5.Configuringtheserver 65
- SystemInformationmenu 66
- AdvancedSettingsmenu 66
- SystemSecuritymenu 67
- TSMSettingsmenu 67
- BootManagermenu 67
- Save&Exitmenu 67
- Settingthesystemdateandtime 68
- Usingpasswords 68
- Selectingastartupdevice 69
- ConfiguringtheTPMfunction 70
- ExitingtheSetupUtilityprogram 70
- UpdatingorrecoveringtheBIOS 70
- Updating(flashing)theBIOS 71
- ConfiguringRAID 72
- AboutRAID 72
- Updatingthefirmware 75
- Chapter6.Replacinghardware 77
- Systemreliabilityguidelines 79
- Removingtheservercover 80
- Chapter6.Replacinghardware67 81
- Removingthecoolingshroud 83
- Reinstallingthecoolingshroud 83
- Figure33.Removingthefrontdoor 85
- Chapter6.Replacinghardware73 87
- Chapter6.Replacinghardware75 89
- Memorymoduleinstallationrules 90
- Chapter6.Replacinghardware77 91
- Chapter6.Replacinghardware79 93
- Installingamemorymodule 95
- 1onthenewmemory 96
- Removingamemorymodule 97
- InstallingaPCIecard 98
- Chapter6.Replacinghardware85 99
- RemovingaPCIecard 101
- Figure50.RemovingthePCIecard 102
- InstallingtheSDmodule 103
- RemovingtheSDmodule 104
- Figure52.RemovingtheSDmodule 105
- RemovingtheRAID110iupgradekey 107
- Chapter6.Replacinghardware95 109
- RemovingtheRAID510iupgradekey 110
- Installingtheflashmodule 111
- Removingtheflashmodule 112
- InstallingtheTSMPremium 113
- RemovingtheTSMPremium 115
- InstallingtheTPM 117
- RemovingtheTPM 118
- Chapter6.Replacinghardware105 119
- Figure62.RemovingtheTPM 120
- Installingtheintrusionswitch 121
- Removingtheintrusionswitch 122
- Chapter6.Replacinghardware109 123
- Chapter6.Replacinghardware111 125
- Chapter6.Replacinghardware113 127
- Chapter6.Replacinghardware115 129
- .Replacinghardware117 131
- Chapter6.Replacinghardware119 133
- Figure78.Removingthetapedrive 135
- 1totherearofthetapedrive 136
- Figure81.Openingthehandles 137
- Figure83.Donottouchthepins 138
- 4ofthemicroprocessorsocket 139
- Chapter6.Replacinghardware125 139
- Replacingthemicroprocessor 140
- Figure87.Openingthehandles 141
- Figure90.Donottouchthepins 143
- Chapter6.Replacinghardware131 145
- Chapter6.Replacinghardware133 147
- .Replacinghardware135 149
- Chapter6.Replacinghardware137 151
- Replacingthefront-panelboard 152
- .Replacinghardware139 153
- Chapter6.Replacinghardware141 155
- Chapter6.Replacinghardware143 157
- Chapter6.Replacinghardware145 159
- Chapter6.Replacinghardware147 161
- 1andgentlyliftthe 163
- Chapter6.Replacinghardware149 163
- Chapter6.Replacinghardware151 165
- Replacingthesystemfan 166
- Chapter6.Replacinghardware153 167
- Replacingtheheatsink 168
- Chapter6.Replacinghardware155 169
- Replacingthecoin-cellbattery 170
- Chapter6.Replacinghardware157 171
- Chapter6.Replacinghardware159 173
- 1firstandthenpushthehandle 175
- 2andthenpushthehandleinwardto 175
- Chapter6.Replacinghardware161 175
- Chapter6.Replacinghardware163 177
- Completingthepartsreplacement 178
- .Replacinghardware165 179
- Updatingtheserverconfiguration 180
- Troubleshootingprocedure 181
- Viewingthesystemeventlog 181
- Basictroubleshootingtables 182
- Opticaldriveproblems 182
- Internalstoragedriveproblems 183
- Memorymoduleproblems 185
- Informationresources 187
- Usingthedocumentation 187
- ThinkServerWebsite 187
- LenovoSupportWebsite 187
- Helpandservice 188
- Beforeyoucall 188
- Callingforservice 188
- Usingotherservices 189
- Purchasingadditionalservices 189
- AppendixA.Notices 191
- Trademarks 192
- Importantnotes 192
- Particulatecontamination 192
- Recyclinginformation 193
- RecyclinginformationforBrazil 193
- Batteryreturnprogram 194
- ImportantWEEEinformation 195
- EuropeanUnionRoHS 195
- Exportclassificationnotice 196
- Electronicemissionnotices 196
- AppendixA.Notices183 197
- Eurasiancompliancemark 198
- ENERGYSTARmodelinformation 198
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