Lenovo 8 Guia do Utilizador descarregar pdf (Página 51)

Chapter8.Troubleshootingproblems

Thischapterdescribesonwhattodoifyouexperienceaproblemwithyourtablet.

Diagnosingproblems

Ifyouexperienceproblemswithyourtablet,usetheLenovoSolutionCenterprogramasastartingpoint

forsolvingthem.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvetabletproblems.Itcombines

diagnostictests,systeminformationcollection,securitystatus,andsupportinformation,alongwithhints

andtipsformaximumsystemperformance.

Note:TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.

ToruntheLenovoSolutionCenterprogram,dothefollowing:

1.Swipeinfromtherightedgeofthescreentodisplaythecharms.

2.TaptheSearchcharmtosearchforLenovoSolutionCenter.

3.TapLenovoSolutionCenter.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint

thelogﬁles.YouwillneedthelogﬁleswhenyouspeaktoaLenovotechnicalsupportrepresentative.

Troubleshooting

Theproblemsandsolutionsdescribedinthissectionaremeantonlyasaguide.Theyarenotdeﬁnitive

problemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,yourreseller,oryour

serviceprovider.

Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata

lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem

occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.

Internetproblem

•Problem:Unabletoconnecttothewirelessnetwork.

Suggestedsolution:Ensurethat:

–ThemicroSIMcardisvalidandworkableifyouareusingamobilenetwork(3Gor4G).

–Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.

–YourtabletisnotinAirplanemode.

Iftheproblempersists,contactLenovofortechnicalsupport.

Multi-touchscreenproblem

•Problem:Themulti-touchscreenrespondsslowlyorimproperly.

Suggestedsolution:Dothefollowing:

1.Ensurethatyourhandsarecleananddrywhentouchingthescreen.

2.Restartyourtablettotryagain.

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Lenovo 8 Guia do Utilizador Página 51