Lenovo M90 Guia do Utilizador descarregar pdf (Página 55)

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

Helpandservice

Thissectioncontainsinformationaboutobtaininghelpandservice.

Usingthedocumentationanddiagnosticprograms

Ifyouexperienceaproblemwithyourcomputer,seeChapter6“Troubleshootinganddiagnostics”on

page41

.Forinformationonadditionalresourcestohelpyoutroubleshootyourcomputerproblem,see

“Informationresources”onpage45.

Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware

program,includingreadmelesandonlinehelp.

Mostcomputerscomewithasetofdiagnosticprogramsthathelpyouidentifyhardwareproblems.For

instructionsonusingthediagnosticprograms,see“Diagnosticprograms”onpage42.

YoucanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromLenovo

SupportWebsiteat:

http://www.lenovo.com/support

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport

Center.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga

hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare

availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas

beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour

hardwareavailable.

Theseitemsarenotcoveredbythewarranty:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts

•Identicationofsoftwareproblemsources

•CongurationofBIOSaspartofaninstallationorupgrade

•Changes,modications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

RefertotheThinkCentreSafetyandWarrantyGuidethatcomeswithyourcomputerforacomplete

explanationofwarrantyterms.Youmustretainyourproofofpurchasetoobtainwarrantyservice.

ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto

http://www.lenovo.com/support/phoneorrefertotheThinkCentreSafetyandWarrantyGuidethatcomes

withyourcomputer.

Chapter7.Gettinginformation,help,andservice47

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Lenovo M90 Guia do Utilizador Página 55