Lenovo X61 Tablet Guia de Resolução de Problemas Página 1

ThinkPad®X61 TabletService and Troubleshooting Guide

Read firstviiiThinkPad®X61 Tablet Service and Troubleshooting Guide

Chapter 1. Finding informationThis guide and other publicationsSetup Instructionshelps you to unpack your ThinkPad computer and get started. Itinclude

Finding information with the ThinkVantage buttonThe blue ThinkVantage button can help you in many situations when yourcomputer is working normally, an

Chapter 2. Taking care of your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use comm

v Some appliances, such as certain portable desktop fans or air purifiers, canproduce negative ions. If a computer is close to such an appliance, and

Handle storage media and drives properlyv If your computer comes with a diskette drive, avoid inserting diskettes atan angle and attaching multiple or

computer. Do not use any pen other than the specified one, or any metallicobject, because to do so might damage the touch panel or cause it tomalfunct

v Before you install any of the following devices, touch a metal table or agrounded metal object. This action reduces any static electricity from your

Cleaning your computer display1. Gently wipe the display with a dry, soft lint-free cloth. If you see ascratch-like mark on your display, it might be

Chapter 3. Solving computer problemsFrequently asked questions . . . . . . . 10Diagnosing problems . . . . . . . . . 11HDD diagnostic program . . . .

Frequently asked questionsThis section lists frequently asked questions and tells where you can finddetailed answers. For details about each publicati

How can I contact the Customer Support Center?See Chapter 6, “Getting help and service,” on page 39 of this Guide.For the phone numbers of the Custome

4. Using cursor keys, select HDD diagnostic program and press Enter. Themenu for the HDD diagnostic program opens.5. Using cursor keys, select Main ha

TroubleshootingIf you do not find your problem here, see Access Help. The following sectiononly describes problems that might prevent you from accessi

Message Solution01C9: More than oneEthernet devices arefound. Remove oneof them. Press <Esc>to continue.Your ThinkPad computer has a built-in Et

Message Solution0251: System CMOSchecksum badThe system CMOS might have been corrupted by anapplication program. The computer uses the default setting

Message SolutionThe power-onpassword promptA power-on password or a supervisor password is set. Typethe password and press Enter to use the computer.

Message SolutionCannot boot fromany device.Check the status of the device which you want to boot from.Device not foundCheck the device you want to boo

Errors without messagesProblem: When I turn on the machine, nothing appears on the screen and themachine does not beep while starting up.Note: If you

Password problemsProblem: I forgot my password.Solution: If you have registered your computer for Password Reset Service,and you forgot your power-on

ThinkPad®X61 TabletService and Troubleshooting Guide

Pointing device problemsProblem: The scrolling or magnifying glass function does not work.Solution: Check the mouse driver in the Device Manager windo

Problem: When you take action to return from sleep (standby) mode, thecomputer display remains blank.Solution: Check whether an external monitor was d

Problem: The screen is blank.Solution:v Press Fn+F7 to bring up the image.Note: If you use the Fn+F7 key combination to apply apresentation scheme, pr

Solution (continued):For Windows XP:1. Right-click on the desktop, click Properties to open the DisplayProperties window, then click the Settings tab.

Problem: Your computer shuts down before the battery status indicatorshows empty,-or-Your computer operates after the battery status indicator showsem

Problem: I cannot hot-swap the hard disk drive in the Ultrabay™.Solution: You can hot-swap a hard disk drive in the Ultrabay only if no harddisk passw

Other problemsProblem: Your computer does not respond.Solution:v To turn off your computer, press and hold the power switch for 4seconds or more. If t

4. Click Access BIOS. The System Restart Required window is displayed.5. Click Yes. The computer restarts, and the BIOS Setup Utility menuappears.If y

Starting BIOS Setup Utility28ThinkPad®X61 Tablet Service and Troubleshooting Guide

Chapter 4. Recovery optionsIntroducing Rescue and RecoveryIf Windows is not running properly, use the Rescue and Recovery workspaceto help solve or id

NoteBefore using this information and the product it supports, be sure to read the following:v Safety and Warranty Guide included in the package with

Notes:1. If you are using Windows XP, and the optical drive is not attached to yourThinkPad computer during recovery, DVD software and CD-recordingsof

Chapter 5. Upgrading and replacing devicesReplacing the batteryImportantRead Safety and Warranty Guide before replacing the battery.1. Turn off the co

4. Slide and hold the battery latch 1. Then, remove the battery 2.5. Install a fully charged battery.6. Slide the battery lock to the locked posit

Note: Your battery may appear slightly different from those shown in figuresabove depending on the model.Upgrading the hard disk driveImportantRead Sa

4. Remove the screw 1 that secures the hard disk drive slot cover. Then,flip out and remove the cover 2.5. Remove the hard disk drive by pulling o

9. Insert 1 and reinstall the cover of the hard disk drive slot 2. Then,reinstall the screw 3.10. Reinstall the battery.11. Turn the computer ov

4. Remove the battery.5. Loosen the screws that hold the memory-slot cover in place 1; thenremove the cover 2.6. If two SO-DIMMs are already insta

To make sure that the SO-DIMM is installed correctly, do as follows:1. Turn the computer on.2. While the “To interrupt normal startup, press the blue

Replacing memory38ThinkPad®X61 Tablet Service and Troubleshooting Guide

Chapter 6. Getting help and serviceGetting help and serviceIf you need help, service, technical assistance, or just want more informationabout ThinkPa

ContentsRead first . . . . . . . . . . . . . vChapter 1. Finding information . . . . . 1This guide and other publications . . . . . 1Finding informati

v Lenovo hardware repair - If the problem is determined to be caused byLenovo hardware under warranty, trained service personnel are available toprovi

operation, visit the Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed,contact your Leno

Country or Region Telephone NumberBrazil Sao Paulo region: (11) 3889-8986Outside Sao Paulo region: 0800-701-4815(Brazilian Portuguese)Canada 1-800-565

Country or Region Telephone NumberFrance Hardware 0810-631-213 (Warranty service and support)Software 0810-631-020 (Warranty service and support)0238-

Country or Region Telephone NumberMalta +35621445566Mexico 001-866-434-2080 (Spanish)Middle East +44 (0)1475-555-055Netherlands +31-20-514-5770 (Dutch

Country or Region Telephone NumberTaiwan 886-2-8723-9799or0800-000-700(Mandarin)Thailand 1-800-299-229 (Thai)Turkey 00800-4463-2041 (Turkish)United Ki

46 ThinkPad®X61 Tablet Service and Troubleshooting Guide

Appendix A. Warranty informationThis Appendix provides information regarding the warranty period and typeof warranty service applicable to your Lenovo

MachineTypeCountry or Region of Purchase Warranty period Types ofWarrantyService7768 US, Canada, Mexico, Brazil,Australia, and JapanParts and Labor -

3. Courier or Depot ServiceUnder Courier or Depot Service, your product will be repaired orexchanged at a designated service center, with shipping arr

Index ...67iv ThinkPad®X61 Tablet Service and Troubleshooting Guide

50 ThinkPad®X61 Tablet Service and Troubleshooting Guide

Appendix B. Customer Replaceable Units (CRUs)Customer Replaceable Units (CRUs) are computer parts that can be upgradedor replaced by the customer. The

v The Online Hardware Maintenance Manual and Online Videos availablefrom the Support Web sitehttp://www.lenovo.com/support/site.wss/document.do?sitest

Service andTroubleshootingGuideSetupInstructionsAccessHelpOnlineHardwareMaintenanceManualOnlineVideoCommunicationDaughter CardXXXAppendix B. Customer

54 ThinkPad®X61 Tablet Service and Troubleshooting Guide

Appendix C. Features and SpecificationsFeaturesProcessorv See the system properties of your computer. You can do this as follows:Click Start, right-cl

PC Card slotv Type II PC CardOptical drivev CD-ROM, DVD-ROM, Combo or Multi-Burner drive in optional ThinkPadX6 Tablet UltraBase depending on the mode

Battery packv ThinkPad X60 Tablet 4 Cell Lithium-ion (Li-Ion) battery pack– Nominal voltage: 14.4 V dc– Capacity: 2.0 AHv ThinkPad X60 Tablet 8 Cell L

Specifications58ThinkPad®X61 Tablet Service and Troubleshooting Guide

Appendix D. NoticesNoticesLenovo may not offer the products, services, or features discussed in thisdocument in all countries. Consult your local Leno

Read firstWhen your computer is turned on or the battery ischarging, the base, the palm rest, and some otherparts may become hot. Avoid keeping your h

information contained in this document was obtained in specific environmentsand is presented as an illustration. The result obtained in other operatin

Properly shielded and grounded cables and connectors must be used in orderto meet FCC emission limits. Proper cables and connectors are available from

communications and to other electrical or electronic equipment. Such cablesand connectors are available from Lenovo authorized dealers. Lenovo cannota

IBM Lotus Software OfferAbout the offer for purchasers of ThinkPad computers with Windows XP:As a qualifying purchaser of a ThinkPad computer with the

International Program License Agreement: The software licensed to youunder this offer does not include software upgrades or technical support, andis s

–In Asia Pacific Countries:Via the Internet: http://smartsuite.modusmedia.comMail address:IBM - Lotus Notes and SmartSuite ProgramModus Media Internat

Other company, product, or service names may be trademarks or servicemarks of others.66 ThinkPad®X61 Tablet Service and Troubleshooting Guide

IndexAAccess Help 1Bbatteryproblems 23replacing 31Be careful about using yourcomputer 3Be gentle with your computer 4BIOS Setup Utility 26Ccarrying th

trademarks 65troubleshooting 13Uupgradingdevices 10hard disk drive 33Wwarranty information 11, 47Webhelp 3968 ThinkPad®X61 Tablet Service and Troubles

Route the cables of an ac adapter, a mouse, akeyboard, a printer, or any other electronic device,or communication lines, so that they cannot bewalked

Part Number: 42X3499Printed in China(1P) P/N: 42X3499

Use a quality carrying case that provides adequatecushion and protection. Do not pack your computerin a tightly packed suitcase or bag.Place liquids a