Lenovo L171 Manual do Utilizador descarregar pdf (Página 24)

Appendix A. Service and Support

The following information describes the technical support that is available for your

product, during the warranty period or throughout the life of the product. Refer to

your Lenovo Statement of Limited Warranty for a full explanation of Lenovo

warranty terms.

Online technical support

Online technical support is available during the life of your product through the

Personal Computing Support Web site at http://www.lenovo.com/think/support.

During the warranty period, assistance for replacement or exchange of defective

components is available. In addition, if your option is installed in a ThinkPad or

ThinkCentre computer, you might be entitled to service at your location. Your

technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will

be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the

option has been withdrawn from marketing. Additional support offerings,

including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the

following information as possible:

v Option name

v Option number

v Proof of purchase

v Computer manufacturer, model, serial number, and manual

v Exact wording of the error message (if any)

v Description of the problem

v Hardware and software configuration information for your system

If

possible, be at your computer. Your technical support representative might want

to walk you through the problem during the call.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone

numbers, go to http://www.lenovo.com/think/support and click Support phone

list.

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055

South Africa: +27-11-3028888 and 0800110756

Central Africa: Contact the nearest IBM Business Partner

Argentina 0800-666-0011 (Spanish)

Australia 131-426 (English)

Lenovo L171 Manual do Utilizador Página 24